Returns & Refunds

We want you to be happy with your purchase. If there’s an issue, please get in touch with us at here or sales@versare.co.nz so we can help.

Quick Returns Summary

Defective or Incorrect – We’ll cover return shipping and send a replacement or refund in full.

Damaged in Transit – If your order arrives damaged and you refuse delivery, we’ll replace it at no cost to you.

Change of Mind – Returns accepted within 20 days. A 20% restocking fee applies, plus freight both ways. Items must be unused, in original packaging, and in resalable condition.

Refunds – Usually processed within 3–4 weeks, depending on shipping and bank processing times.

Returns & Refunds Policy

We stand by the quality of our products and offer a guarantee against defects. If you need to return a product, you must first contact us to report your claim and obtain written approval before any return is made.

1. Defective or Incorrect Items

• If you receive the wrong item or a defective product, we will cover the return shipping and provide either a replacement or a full refund.

2. Goods Damaged in Transit

• If your order arrives damaged and you refuse delivery at the time, we will replace the product at no cost to you.
• All claims for transit damage must be notified promptly to Versare (NZ) Ltd.

3. Change of Mind or Other Returns

• Returns are accepted within 20 days of delivery.
• A 20% restocking fee applies to all approved returns, plus freight costs both ways.
• Items must be unused, in their original packaging or crating, and in 100% resalable condition.
• Returns that do not meet these conditions will not be accepted.

4. Refunds

• Refunds are normally processed within 3–4 weeks of the return being lodged with the authorised shipper.
• In many cases refunds may be completed more quickly.

5. How to Return an Item

• Contact us with your order number and product details, and we will provide written instructions.
• All returns require prior written approval and must use shipping companies authorised by Versare (NZ) Ltd.
• The return authorisation number must be clearly visible on all packages and freight bills.
• Merchandise must be returned in original crating and/or packaging to protect the product during shipment.
• All returned goods must be in 100% resalable condition.
• All repairs and returns must be approved in writing by Versare (NZ) Ltd before any action is taken.

6. Statutory Rights

Nothing in this policy limits or excludes any rights, remedies, or guarantees conferred on purchasers under New Zealand law, including the Fair Trading Act 1986. These rights are in addition to, and not limited by, the terms of this policy.