We stand by our products and offer a guarantee against defects. If you need to return a product, please contact us to report your claim.
- Due to the nature of our products, we charge a 20% RESTOCKING FEE, plus the cost of freight (both ways) on all returns and exchanges
- In the event your product arrives damaged during transit and is “refused” delivery, we will replace the product at no charge.
- Merchandise must be in original crating and / or packaging to protect the product during shipment. All returned items must be in 100% resalable condition. The return authorization number should be visible on all packages and on the freight bill, YOU MUST USE OUR SHIPPING COMPANIES FOR RETURNS.
- Any non-defective merchandise that is returned will be refused and the customer will be responsible for charges incurred.
- All repairs and returns must be approved in writing by the factory by the factory before action is taken. Returns are only accepted up to 30 days after the original delivery date. Please contact firstname.lastname@example.org with any questions.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.