Shipping & Delivery Policy

Summary

• Production time: Most products are made to order; allow up to two weeks before dispatch.
• Delivery method: Hand delivery (assembled) available in Auckland; outside Auckland, products are shipped flat-packed.
• Transit time: Typically 1–10 business days after production, depending on location.
• Receiving goods: Inspect items on delivery, check quantities, and note any shortages or damages before signing.
• Damage claims: Visible damage must be recorded at delivery; concealed damage must be reported within two weeks.
• Contact: Email sales@versare.co.nz or call 09 570 3647 for assistance.

1. Production & Dispatch

• Most Versare partitions are made to order. Please allow up to two weeks for production prior to dispatch.
• In the Auckland region, we can provide a hand-delivery service with products supplied fully assembled (exceptions: VP6 and MP10 models).
• Deliveries outside the Auckland region are shipped flat-packed and will require some assembly by the purchaser.

2. Freight & Transit Times

• Deliveries are made via our freight partners Flyway Transport and Mainfreight 2Home, who provide a two-person handling service throughout New Zealand.
• Standard delivery time is 1–10 business days after production is completed, depending on your location and freight scheduling.
• Deliveries occur during business hours, Monday–Friday (8:00am–5:00pm). A recipient must be present to sign, and carriers usually provide a 4-hour delivery window.
• Some of our larger products weigh up to 90kg and stand up to 2.3m high. If delivery involves stair access or other restricted access, please notify Versare or the carrier in advance to ensure safe handling.

3. Receiving Your Order

When your order arrives, please inspect all items before signing the delivery receipt:

• Quantities: Confirm all items are present. If items are missing, note this on the delivery receipt and contact us immediately.
• Condition: If products show visible damage, you may refuse delivery. Record the damage on the delivery receipt and notify us immediately.
• Partial damage: If only part of the delivery is damaged, accept the order, note the damage on the delivery receipt, and contact us. Damaged parts will be replaced at no cost.
• Documentation: Always request a copy of the signed delivery receipt for your records.

4. Reporting Damage

• Visible damage at delivery: Advise the driver, note the damage on the delivery receipt, take photographs, and notify Versare immediately. Do not unpack until advised, as the freight company may require inspection.
• Concealed damage after delivery: Take photographs and notify Versare immediately. Concealed damage must be reported within two weeks of delivery to remain eligible for replacement or reimbursement.
• Versare will replace any product damaged during shipping and refused upon delivery at no additional cost.

5. Contact

For any questions regarding shipping, delivery, or damage claims, please contact:

Versare (NZ) Ltd
Phone: 09 570 3647
Email: sales@versare.co.nz