Shipping & Delivery Info | Versare New Zealand

Shipping & Delivery Policy

Summary

Free freight: We offer free freight on all orders, NZ-wide.
Dispatch: We dispatch within 7 working days of order confirmation.
Delivery method: Hand delivery (fully assembled) in Auckland; flat-packed courier delivery outside Auckland.
Transit time: Typically 1–10 business days after dispatch, depending on location. (Depends on the size of your order bigger orders take longer to ship.)
Receiving goods: Inspect items on delivery, check quantities, and note any shortages or damage before signing.
Damage claims: Visible damage must be recorded at delivery; concealed damage must be reported within two weeks.
Contact: Email sales@versare.co.nz or call 09 570 3647.

1. Dispatch

We dispatch all orders within 7 working days of order confirmation. Working days are Monday to Friday, excluding public holidays.

In the Auckland region, we offer a hand-delivery service with products delivered fully assembled (exceptions: VP6 and MP10 models). Outside Auckland, products are shipped flat-packed and will require some assembly by the customer.

2. Freight & Delivery

Freight is free on all orders throughout New Zealand — no exceptions, no minimum order.

Deliveries are made via our freight partners Flyway Transport and Mainfreight 2Home, who provide a two-person handling service nationwide. Standard transit time is 1–10 business days after dispatch, depending on your location and freight scheduling.

Deliveries occur during business hours, Monday–Friday (8:00am–5:00pm). A recipient must be present to sign for the delivery. Carriers typically provide a 4-hour delivery window.

Some of our larger products weigh up to 90kg and stand up to 2.3m high. If your delivery involves stair access or restricted access, please let us know in advance so we can arrange safe handling.

3. Receiving Your Order

Please inspect all items before signing the delivery receipt.

Quantities: Confirm all items are present. If anything is missing, note it on the delivery receipt and contact us immediately.
Visible damage: You may refuse delivery of damaged goods. Note the damage on the delivery receipt and contact us — we will arrange a replacement at no cost.
Partial damage: If only part of the delivery is affected, accept the order, note the damage on the delivery receipt, and contact us. Damaged parts will be replaced.
Documentation: Keep a copy of the signed delivery receipt for your records.

4. Reporting Damage

If your order arrives damaged, we'll sort it out — no hassle.

Damage noted at delivery: Advise the driver, record the damage on the delivery receipt, and take photos. Contact us straight away. Please do not unpack until we've advised you, as the freight carrier may need to inspect the goods.
Damage discovered after delivery: Take photos and contact us as soon as possible. Concealed damage must be reported within two weeks of delivery.

We will replace any product damaged in transit, whether refused at delivery or reported afterwards.

5. Contact

For any questions about shipping, delivery, or damage, get in touch:

Versare (NZ) Ltd Phone: 09 570 3647 Email: sales@versare.co.nz